Continuing Professional Development: Dealing with the ‘difficult’ patient: strategies for practice
Abstract
Overview
This Continuing Professional Development (CPD) module will focus on the identification and management of the ‘difficult’ patient in prehospital care. ‘Difficult’ patients are an aspect of most health care professional's (HCP's) clinical lives. The management of such individuals can be challenging; causing stress to both the practitioner and those around them. The aim of this Module is to outline and identify some of the ‘difficult’ patients, and consider some management strategies and techniques on how these patients can be managed appropriately and safely. The module will also assist in managing your own feelings, by helping you to understand the rationale of some of the personality types.
Learning Outcomes
After completing this module you will be able to:
▪ Understand the classification of the ‘difficult’ patient
▪ Understand the significance of the contributing factors to the ‘difficult’ patient
▪ Describe some of the personality disorders than can contribute to the ‘difficult’ patient scenario
▪ Develop you own coping methods
▪ Begin to rethink some of your own values and beliefs towards such patients and consultations.
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