JPP SoMe

Phone line 111 planned for full roll-out by 2020 in #Wales in an effort to ease pressures on the #NHS, particularly on frontline services by freeing up #ambulances. Do you think systems like this could be the future for the NHS across the UK?

@PN_Fitz

It adds to our workload …. far less reduce it! NHS 111 or NHS 24 in Scotland. An Increasing demand where more of these calls are suited to other clinicians & pathways.

Don't know about Wales ….

@digitalparamed

Quite anecdotal view. Can't speak for #NHS24 (111 Scotland) but the data for #NHS111 (England) doesn't support that.

Around ~79% of 111 calls are triaged to primary and self care.

We can remove a note and move on with our day but verbal or physical abuse should NEVER be tolerated. Which is why the crew were so upset/angry. Stopping to have a go at us delays us leaving for hospital AND causing you to wait longer for us to move‥ thanks @StaffsPolice