Using patient experiences of emergency and unscheduled care for quality improvement

Paramedics like, all health care professionals are required to support and justify their actions through evidence based practice. A concept that for many years now has focused on clinical and randomised control trials to produce its sole evidence base. This article explores the growing recognition in recent decades among all healthcare professions not just paramedicine, that the collection and analysis of the experiences of service users, family, friends and carers cannot only justify practitioner actions, but improve the quality of emergency and unscheduled care services.

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