Refusals and delays: ambulance service under pressure

Winter of 2016–17 saw a record number of ambulances being turned away by Accident and Emergency (A&E) departments due to overcrowding. Unsurprisingly, this had a knock-on effect on the emergency service response times. Attending to patients turned away by A&E for longer periods of time meant that other patients in need of emergency care were left waiting for an ambulance. Around 12% of the serious Category A emergency calls did not meet the response time target of 19 minutes this winter.

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