Care Quality Commission: regulating ambulance services

Abstract

The Patients' Forum is a voluntary sector organization that has been monitoring the London Ambulance Services (LAS) since 2003. The Forum was originally a statutory sector body and has continued actively monitoring LAS services and collaborating with staff to improve services. Here, Malcolm Alexander, Chair of the Patients' Forum Ambulance Services (London) and National Association of LINks Members, reflects on current developments with the regulation of ambulance services and uses material from a public meeting with senior Care Quality Commission (CQC) staff who are leading on the regulation of ambulance services.